Delivery Information

At The Name Necklace, we take pride in creating bespoke, personalized jewellery that is unique to you. As a result, the majority of the items we sell are made to order, which means that they require a little extra time and care to produce. From the moment you place your order, our team of highly skilled craftsmen and women get to work, using the latest techniques and materials to create a piece of jewellery that is truly one-of-a-kind. This process involves a range of intricate steps, including modelling, cutting, engraving, plating and more, each of which requires time and attention to detail.

We understand that waiting for your order to arrive can be frustrating, which is why we aim to deliver 90% of total orders (door to door) within 1-2 weeks of your payment. This time frame covers the entire handmaking period, as well as the shipping period, ensuring that you receive your item as quickly and efficiently as possible.

If you need your order urgently, we may be able to help. Simply contact us via email to discuss your requirements, and we will do our best to accommodate your needs.

Once your name necklace is ready, we will send you an email notification to let you know that it is on its way. If you have any problems or questions about shipping, please don't hesitate to get in touch - our friendly and knowledgeable team are always on hand to help.

At The Name Necklace, we believe that every piece of jewellery we create is more than just an accessory - it's a work of art. That's why we take such care in every step of the production process, from sourcing the finest materials to ensuring that every detail is perfect. So when you order from us, you can be sure that you are getting something truly special.

We are proud to be a UK-based company, and we ship our products all over the world, from the US to Australia and beyond. No matter where you are, you can experience the magic of our brand, and our stunning, personalised jewellery.

We understand that waiting for your handmade, personalised piece of jewellery can be difficult, but rest assured that we are doing everything we can to ensure that you receive your item as quickly and efficiently as possible. And when it arrives, we hope it will bring you joy and happiness for many years to come.