Terms & Conditions

Welcome to The Name Necklace, where we strive to provide our customers with the highest quality products that are sure to delight. We are confident that you will be 100% satisfied with your purchase, but should any issues arise, we are here to help. Our 14-day return policy ensures that you can shop with confidence and peace of mind. Please note, bespoke and engraved items are exempt unless there is a manufacturing fault, since they are highly individualised.

We take great care to accurately represent all products listed on our website, but as many of our items are handmade, some variations may occur. If an item is unavailable, we will always let you know in advance and offer alternative options. We believe in transparent pricing and will always clearly display any added extras such as engraving and postage at checkout. In the unlikely event of a pricing error, we reserve the right to cancel and refund any affected items.

Our guarantee policy does not affect your statutory consumer rights, which we take very seriously. We want you to love your purchase, which is why we offer a 14-day exchange policy on all products sold through our website. If for any reason you are not satisfied with your purchase, please contact us via email to arrange an exchange. Please note, bespoke items and engraved items are not eligible for exchange, unless there is a manufacturing fault.

In some cases, we may contact you prior to commissioning an item to ensure it meets your specific requirements, especially for high-value or non-stock items. Our goal is to ensure you receive a product that you will cherish for years to come.

In the unlikely event that your purchase develops a fault within the first 30 days, please contact us for an exchange or refund. We aim to process refunds within 30 days and exchanges within 28 days.

When returning items to us, we recommend using a Special Delivery service for your protection. Please note, you will be responsible for the cost of returning goods to us, unless we delivered the item to you in error or the item is faulty.

At The Name Necklace, we believe in making your shopping experience as smooth and enjoyable as possible. We accept all major credit and debit cards and offer a secure online payment gateway for your peace of mind.

We are committed to ensuring that your personal information remains secure and confidential at all times, providing you with a safe and comfortable experience when placing an order with us. Our goal is to protect your privacy in every possible way, which is why we have implemented the following Confidentiality Guarantee.

Our pledge to you is to use your information lawfully and in accordance with the Data Protection Act 1998 and the Web Trader Code of Practice. All your personal details are stored securely on our dedicated, restricted-access server, ensuring that your data remains safe and protected from unauthorized access.

We will never share our databases with any third-party organization, ensuring that your contact details are never used for marketing purposes without your consent. Your privacy is our top priority, and we take great care to ensure that we collect information about you for only two reasons: to process your order and to provide you with the best possible service.

We value your consent and will never send you unsolicited marketing emails. You will always have the option to refuse any future marketing communication from us or any other trader. If you wish to remove yourself from our marketing list, you can do so at any time.

We will never collect sensitive information about you without your explicit consent. We are dedicated to maintaining accurate and up-to-date information, and if you find any inaccuracies, we will promptly delete or correct them. Your personal information will be held securely in accordance with our internal security policy and the law.

We may use technology to track the behavior patterns of visitors to our site, including the use of cookies. You have the option to modify your browser settings to prevent this from happening. The information collected can be used to identify you unless you choose to modify your browser settings.

Our online store is hosted on our own restricted-access secure, dedicated web server, which sets us apart from most stores that share server space with other online sites. We will immediately send you an email confirmation of your order, including our returns policy and guarantee for your convenience and peace of mind.

As most of the items we sell are made to order, please allow up to 20 days from the date of order to delivery of your item. We aim to deliver 90% of total orders (door to door) within one to two weeks after payment. This timeframe covers the entire hand-making process, which is a complicated and time-consuming process of modeling, cutting, engraving, plating, and shipping. If you have ordered a diamond-set or bespoke item, please allow four to six weeks for delivery. If your order is urgent, we may be able to help. Please contact us via email to discuss your requirements. An email notification will be sent when we receive your item.

If you have any questions or concerns about our privacy policy, please feel free to contact us. Our team is always happy to assist you in any way possible.